Author Topic: SHOUTOUT TO KENALU  (Read 1361 times)

supsean

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SHOUTOUT TO KENALU
« on: January 29, 2020, 03:25:07 PM »
great customer service!!  Broke my shaft surfing the last week in small waves, sent them some pictures and they sent me a shaft almost immediately. (It was under warranty.)



Fanatic Allwave 8'9"
Sunova Steeze 8'10"
Kenalu Ho'oloa

exiled

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Re: SHOUTOUT TO KENALU
« Reply #1 on: January 29, 2020, 06:30:33 PM »
They have given me outstanding warranty service in the past as well.

maxsonic

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Re: SHOUTOUT TO KENALU
« Reply #2 on: January 29, 2020, 08:00:59 PM »
Another good reason to buy reputable brand names...and pay a premium price for higher quality products with excellent customer service.

There are few companies / vendors who stand behind their product like this. Let's give our StandUp Zoner business to those who do!

MAX   

burchas

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Re: SHOUTOUT TO KENALU
« Reply #3 on: January 29, 2020, 08:58:04 PM »
echo that! great customer service. 2 out of 2. Swift and effortless experience.
Always respected zoner discount so getting even more bang for your buck.
in progress...

JimK

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Re: SHOUTOUT TO KENALU
« Reply #4 on: January 30, 2020, 06:02:50 AM »
Still the best Paddle out there
We'll be happy to give our ZONER deal to make your $$ go further

JimK
Extreme Windsurfing

eastbound

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Re: SHOUTOUT TO KENALU
« Reply #5 on: January 30, 2020, 12:51:06 PM »
only times ive broken kanalu's have been completely my fault--so no service knowledge

i do know that i always come home to kenalu--despite wasting money shopping other brands
Portal Barra 8'4"
Sunova Creek 8'7"
Starboard Pro Blue Carbon  8'10"
KeNalu Mana 82, xTuf, ergoT

805StandUp

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Re: SHOUTOUT TO KENALU
« Reply #6 on: January 30, 2020, 01:02:13 PM »
only times ive broken kanalu's have been completely my fault--so no service knowledge

i do know that i always come home to kenalu--despite wasting money shopping other brands

Even if it is your fault, Lane will discount parts for repair under their "Forever Paddle Policy"... I broke the shaft on one of my paddles but not a warranty issue and Lane sent me a new shaft at a substantial discount.

NorthJerzSurfer

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Re: SHOUTOUT TO KENALU
« Reply #7 on: January 30, 2020, 05:38:48 PM »
Lane is great.  I have both Black Project and Ke Nalus  and customer service with both is amazing.  Happy to support both companies, and inserting Jim K in the middle of my Ke Nalu purchases even gave me more allies.

All great members of our little community!

SanoSlatchSup

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Re: SHOUTOUT TO KENALU
« Reply #8 on: January 30, 2020, 06:42:51 PM »
100% agree! Nothing but timely, and outstanding customer service from Lane, and excellent quality and performance from all of the equipment I've purchased from KeNalu over all these years. Won't paddle anything else.
Me: 6'1"/185...6'0" Kings Foil Board...6'0" Chelu Foil Board...9'6" Bob Pearson "Laird Noserider"...9'6" Costa Azul Wide Body...14' Lahui Kai "Manta"...8'0" WaveStorm for when proning urges still hit, and 7'3" Chuck Glynn foil board backup.

JimK

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Re: SHOUTOUT TO KENALU
« Reply #9 on: January 31, 2020, 10:20:23 AM »
NorthJerz,

Thanks for the props happy to help any ZONER with KeNalu or anything else

but REALLY KENALU/LANE are GREAT people... No BS on the products and NO BS on customer service

JimK
Extreme Windsurfing.com

Bulky

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Re: SHOUTOUT TO KENALU
« Reply #10 on: January 31, 2020, 11:46:30 AM »
only times ive broken kanalu's have been completely my fault--so no service knowledge

i do know that i always come home to kenalu--despite wasting money shopping other brands

Even if it is your fault, Lane will discount parts for repair under their "Forever Paddle Policy"... I broke the shaft on one of my paddles but not a warranty issue and Lane sent me a new shaft at a substantial discount.

+1  Had the same experience when I snapped a shaft out of warranty.  Sent him a pic and got a new one at substantial discount.
Santa Barbara, CA

Infinity Blackfish 14'
King's 14'
Naish Glide 14' (2012)
SupSports Hammer 8'11
Starboard WidePoint 10'5
Ke Nalu Mana, Konihi, Maliko

eastbound

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Re: SHOUTOUT TO KENALU
« Reply #11 on: February 03, 2020, 11:01:00 AM »
i stand corrected -- lane has discounted replacement parts for paddles ive clumsily broken up

he's also instant-shipped for me, when i needed a paddle last minute before a trip
Portal Barra 8'4"
Sunova Creek 8'7"
Starboard Pro Blue Carbon  8'10"
KeNalu Mana 82, xTuf, ergoT

 


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