Author Topic: Starboard Done Me Right  (Read 1137 times)

eastbound

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Starboard Done Me Right
« on: January 08, 2020, 10:37:05 AM »
About 6 weeks ago, I wrote a nasty rag rant about my 2019 starby pro. It had problems in the underfoot area of the deck. I went to the zone in frustration, and assumed that i had no recourse with Starboard, based on having already attempted to repair the board, and that nearly a year had passed since my purchase.

Well, Starboard contacted me spontaneously and were upfront that a run of the 2019's had exhibited underfoot deck problems. Sent Starby a few pics of the board and its problems, and 3 weeks later the new 2020 blue carbon board arrives. A completely NO-BS approach. Many times ive had issues with guaranteed products, where attempting to get recourse just wastes more time with BS---and one is better off sucking the situation up and repairing oneself or just moving on.

Not so Starby--NO BS -- they took perfect care of me.

So, if anything I owe Starby an apology that I didnt give them a shot at doing me right before going rant raggy.

And I am thrilled with the new board---rsp'ed it last night----super light, came in at 17.2 lbs with stock thrusters (before RSP, which adds .6 lbs),  (think 8'10" x 29" x 130 l--17 lbs is LIGHT!) same shape, and in fact the deck seems much stronger when i give it a cursory thumb pressure check---where the 2019 feels a touch soft, even in unworn areas, this board is solid---they clearly attended to whatever had been wrong in the factory run my board was in.

and i beefed about cost?? No mas. Seems the cost at Starby is partly about service. They serviced me perfectly.

sun/mon ima get a big sesh with it--somewhere from NJ NY to NE---gon be big, just gotta find the right wind for the right break.





« Last Edit: January 08, 2020, 10:41:35 AM by eastbound »
Portal Barra 8'4"
Sunova Creek 8'7"
Starboard Pro Blue Carbon  8'10"
KeNalu Mana 82, xTuf, ergoT

PonoBill

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Re: Starboard Done Me Right
« Reply #1 on: January 08, 2020, 12:17:33 PM »
"Spontaneously"???
Foote 10'4X34", SIC 17.5 V1 hollow and an EPS one in Hood River. Foote 9'0" x 31", L41 8'8", 18' Speedboard, etc. etc.

TallDude

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Re: Starboard Done Me Right
« Reply #2 on: January 08, 2020, 12:23:28 PM »
Awesome to hear. Starboard stepped up to the plate and took care of you. Most companies would not, so I understand your pessimism.
Go get some surf. I had a great surf session Monday and a great all day ski session yesterday. Perfect groomers, sun, and no crowds.
It's not overhead to me!
8'8" L-41 ST and a whole pile of boards I don't use.

TallDude

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Re: Starboard Done Me Right
« Reply #3 on: January 08, 2020, 01:18:39 PM »
"Spontaneously"???
Just hanging on the edge of Coincidentally ::)
It's not overhead to me!
8'8" L-41 ST and a whole pile of boards I don't use.

Caribsurf

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Re: Starboard Done Me Right
« Reply #4 on: January 08, 2020, 02:13:52 PM »
Great news for you and well done Starboard.  Nice seeing a big brand help out their customer.

I wonder how many other boards like yours are out there with disgruntled owners?
Hobie Raw 8'10"
Jimmy Lewis Kwad 8'7"
Imagine Snap 8'10"
Coreban Performer 9'3"
Coreban Rocket 10'6"
Hobie 14' race board

surfsupla

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Re: Starboard Done Me Right
« Reply #5 on: January 08, 2020, 03:35:42 PM »
Congrats!!! Good to hear they are stoking the fires!

eastbound

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Re: Starboard Done Me Right
« Reply #6 on: January 09, 2020, 07:12:22 AM »
correction--weighed in at 17.2 lbs with inglesby xlarge quads and rsp jumbo

very light board

and yes "spontaneously" seems a stretch, but i had already resigned to repair etc---really didnt expect to hear

whatever the case, they own me now!
Portal Barra 8'4"
Sunova Creek 8'7"
Starboard Pro Blue Carbon  8'10"
KeNalu Mana 82, xTuf, ergoT

Bean

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Re: Starboard Done Me Right
« Reply #7 on: January 09, 2020, 01:53:26 PM »
That's a great result EB, had you contacted them anywhere outside your post here on the Zone?

eastbound

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Re: Starboard Done Me Right
« Reply #8 on: January 10, 2020, 10:34:39 AM »
nope--they dm'ed me here at the zone, i sent them lotsa pics and video, and voila!

and voila there's gon be a swell sun/mon----in fact Monmouth may be the sweet spot sun pm.
Portal Barra 8'4"
Sunova Creek 8'7"
Starboard Pro Blue Carbon  8'10"
KeNalu Mana 82, xTuf, ergoT

Green Water Sports

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Re: Starboard Done Me Right
« Reply #9 on: January 10, 2020, 11:37:02 AM »
I sent them the link to the original post. Whether they reached out because of me or just happened to see the post, Iím glad you got sorted.
Julian
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Red Paddle Co, Starboard, Naish, Fanatic, K-Pump, Accent Paddles, Ke Nalu, Dakine, Onyx, FCS, Vamo

surfsupla

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Re: Starboard Done Me Right
« Reply #10 on: January 10, 2020, 11:46:14 AM »
EB, do you need me to ship out that midnight bag I bought from you for the new starby??  :) :) :)

Glad its all sorted. Board should be tons of fun in that swell.


Bean

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Re: Starboard Done Me Right
« Reply #11 on: January 10, 2020, 12:13:29 PM »
Yes, Sunday is looking epic here (Monmouth) for sure.

 


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