Author Topic: MY BILLION$$ STARBOARD IS A POS  (Read 5707 times)

TallDude

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Re: MY BILLION$$ STARBOARD IS A POS
« Reply #30 on: December 12, 2019, 08:21:57 PM »
That looks clean Eastie. 5/4?
It's not overhead to me!
8'8" L-41 ST and a whole pile of boards I don't use.

eastbound

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Re: MY BILLION$$ STARBOARD IS A POS
« Reply #31 on: December 13, 2019, 06:01:15 AM »
5.5/4   psycho tech  - 3mm gloves - 5mm boots - air was 30, water 48

i was very comfortable, but for stripping down to change in the parking lot in a blower stormstorm!

funny to have snow pile up on the board in the lineup--reminds me of chairlifts at alta--inches on the knees at the top!

td, you were a skater when i was--check senselessskaters9 on instagram, if you do insta -- more about street than pools pipes, but this shit has gotten so evolved--very cool

« Last Edit: December 13, 2019, 06:05:30 AM by eastbound »
Portal Barra 8'4"
Sunova Creek 8'7"
Starboard Pro Blue Carbon  8'10"
KeNalu Mana 82, xTuf, ergoT

eastbound

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Re: MY BILLION$$ STARBOARD IS A POS
« Reply #32 on: December 13, 2019, 06:57:46 AM »
I’d like to put this thread to rest. I don’t want to damage the Starby brand, and I should clarify my POV. In fact ive owned two Starboard boards that I was very happy with.

My  Starboard WP 9’5” bought at Matunuck Surf Shop (RIP) some 10 years ago,  was my first sup surf board. First wave and I ditched the LB I’d been stumbling to my feet on since my hip went bad. That board remains my guest wave board. Takes a beating and keeps smiles coming.

My Starboard WP Airborn Blue Carbon 8’10” was excellent. Great board for my progression, was my goto for  2+ years. Cant say much more than that.  Super light, super durable.

My 8’10” Starboard Pro has been a great board in the water. It surfs great. The 29” width makes it hold on steeper waves, and the 130 ltrs make it stable enough for me to last a few hours in the choppy conditions that prevail here by Bklyn—often in a winter suit.  Board has serious rocker, esp up front—begs to be pumped, and delivers with speed. And the cutaway nose works—where I think the nose is going to hook, it slides through the turn. 

Unfortunately the board has bad deck problems.

Admittedly these Starboards are costly. But I now get the Starboard model. They reached out, conceded that I may well have gotten a board with a defective deck, and are in process of replacing the board (same board, but light and durable—yay that).

So, the case can be made I have, in fact, “gotten what I paid for”—seems I am getting excellent service and remedy from Starboard. Didn’t know about Starboard service bc never needed it before. I just used and enjoyed the boards.

So I need to correct the record here.  In fact Starboard reached out to me and is taking good care of my situation. If anything I mishandled by taking my beef here, before working closely with Starboard.
Portal Barra 8'4"
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Starboard Pro Blue Carbon  8'10"
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JimK

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Re: MY BILLION$$ STARBOARD IS A POS
« Reply #33 on: December 13, 2019, 08:38:05 AM »
Eastbound,

Glad you got it worked out with SB I knew they were good folks!

Have fun on your new (replaced) board

JimK
Extreme Windsurfing

805StandUp

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Re: MY BILLION$$ STARBOARD IS A POS
« Reply #34 on: December 13, 2019, 09:03:37 AM »
Glad Trident/Starboard got it sorted out!  My 7'4 Carbon Hypernut 2-in-1 was expensive too but it was by far the most durable board I have had... and light at 15.4 lbs.

Bean

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Re: STARBOARD
« Reply #35 on: December 13, 2019, 11:36:40 AM »
Nice resolution EB!

Reminds me of a time way back in 2012 when I purchased a shiny new board only to find out a couple of days later that the handle had a leak.  The dealer asked me to bring it back, which I did.  Little did I know or expect that I would be walking out of his shop that day with a brand new replacement board. 

Well, that's just the kind of over the top service you get when you deal with Jim K!

 

supsean

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Re: MY BILLION$$ STARBOARD IS A POS
« Reply #36 on: December 13, 2019, 12:06:52 PM »
Glad to hear it resolved, and am looking forward to seeing you out at the Rock surfing on the new board.  I think SB gets some good press to make a customer happy in the end!!
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Ichabod Spoonbill

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Re: MY BILLION$$ STARBOARD IS A POS
« Reply #37 on: December 13, 2019, 12:13:53 PM »
I wish other brands were that responsive. That is excellent service.
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FRP

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Re: MY BILLION$$ STARBOARD IS A POS
« Reply #38 on: December 14, 2019, 10:28:19 AM »
I wish other brands were that responsive. That is excellent service.

Eastbound

Great to hear that a large company like Starboard is providing a remedy to your situation. Ichabod I think there are likely many brands that provide excellent after market service for their boards but we just don't hear about it. We usually only hear about the problems. My personal experience with a smaller company (Sunova) where a new board was damage in transit was exceptional.

Bob
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Anon

1tuberider

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Re: MY BILLION$$ STARBOARD IS A POS
« Reply #39 on: December 15, 2019, 05:57:48 AM »
I had two high end carbon surf sup delivered with leaks. Both were
replaced with new stock even though I did not pay even close to full
retail.
All it took was working with my local surf shop. Starboard came
thru with class.
Glad it worked out for you EB.

JimK

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Re: MY BILLION$$ STARBOARD IS A POS
« Reply #40 on: December 16, 2019, 08:14:50 AM »
Bean,

Thanks for the PROPS!
As a small dealer I can only deal with companies that stand behind their products.
And
I REALLY appreciate the great folks who support us.
Looking forward to a GREAT 2020

JimK
Extreme Windsurfing