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Stand Up Paddle => SUP General => Topic started by: bigmak on May 12, 2022, 01:01:23 PM

Title: Is Kenalu still in business?
Post by: bigmak on May 12, 2022, 01:01:23 PM
As the subject line states, just wondering if anyone knows if Kenalu is still in business?  I broke a shaft and I've reached out twice over 2 weeks about their "forever paddle" policy and have gotten no response.  Thanks.
Title: Re: Is Kenalu still in business?
Post by: PonoBill on May 12, 2022, 07:12:16 PM
I'm just guessing, but I suspect not. We're back in Hood River now, when I see Carmen, who runs the company that cleans our house, I'll find out. Carmen has done all the shipping for Ke Nalu since the first few months we were in biz--made in china, shipped from Hood River. I sold my interest to Lane many years ago so I don't know for sure, but Carmen would.
Title: Re: Is Kenalu still in business?
Post by: bigmak on May 13, 2022, 09:13:46 AM
Thanks Bill.  I had a gut feeling this was the case.  There was another thread on here a while back about their blades being out of stock with no eta on getting more which added to my suspicion.

Guess I'll be retiring that paddle, which is sad since the blade and handle are in great condition even after years of use. 
Title: Re: Is Kenalu still in business?
Post by: TallDude on May 13, 2022, 09:41:07 AM
Lots of sources for replacement / alternate shafts. Kenalu have a smaller than normal shaft diameter.

https://www.rockwestcomposites.com/45021 

Bill could probably confirm the inner and outer, but this is about what my Kenalu shaft measures.

For standard SUP paddles, this is what they recommend.

https://www.rockwestcomposites.com/45530
Title: Re: Is Kenalu still in business?
Post by: SUS4Life on May 13, 2022, 10:02:22 AM
I'm still using mine, repaired one of the blade last year.  Having try other paddle since this shaft solve my shoulder issue when I was using a stiffer shaft.
Title: Re: Is Kenalu still in business?
Post by: eastbound on May 13, 2022, 11:38:38 AM
site looks operational and seems there is stock
i will take better care of my manas -- and my hoaloa too, for that matter

hopefully they are ok -- always enjoyed working with lane -- he got me a paddle stat before a trip a couple years ago



Title: Re: Is Kenalu still in business?
Post by: Tom on May 13, 2022, 03:54:50 PM
Hopefully they're still in business.  If not, anyone got a flexible xtuff shift I can buy..
Title: Re: Is Kenalu still in business?
Post by: bigmak on May 13, 2022, 05:46:21 PM
Ya, the website is up and running.  I guess I just am having a hard time getting myself to pay full price for a shaft when the website advertises a "forever paddle" replacement policy.  Kinda hurts when the shaft alone costs almost as much as a new paddle.   

I decided to cut the broken shaft down (split upward from the blade about 2.5").  Have a feeling it's going to be way too short, but tbd.  Maybe it'll work for my smaller boards where I'm lower in the water.

And thanks TallDude for those links.  I'd been eyeballing some cheapy carbon shafts on ebay wondering if they'd be worth a crap.  I have a feeling the one you linked to are probably a better option. 
Title: Re: Is Kenalu still in business?
Post by: sflinux on May 13, 2022, 08:26:45 PM
I (re)snapped by carbon shaft (not Kenalu) recently.  The previous repair had two layers of carbon wrapped.  Only lasted a few months.  For the second repair, I removed the carbon from the previous repair.  I found a $10 wooden dowel that would slide inside the carbon shaft.  I scored the dowel like an X using a table saw.  I applied a liberal amount of gorilla glue on the wooden down.  I applied a couple tablespoons of whipped gorilla glue foam inside the shaft.    Then I inserted the wooden dowel inside the carbon shaft and taped it to prevent expansion.  Feels bomber now.
I really like the feel of a wooden shaft, hard to find now.
Title: Re: Is Kenalu still in business?
Post by: PonoBill on May 13, 2022, 09:32:04 PM
Ya, the website is up and running.  I guess I just am having a hard time getting myself to pay full price for a shaft when the website advertises a "forever paddle" replacement policy.  Kinda hurts when the shaft alone costs almost as much as a new paddle.   

I decided to cut the broken shaft down (split upward from the blade about 2.5").  Have a feeling it's going to be way too short, but tbd.  Maybe it'll work for my smaller boards where I'm lower in the water.

And thanks TallDude for those links.  I'd been eyeballing some cheapy carbon shafts on ebay wondering if they'd be worth a crap.  I have a feeling the one you linked to are probably a better option.

KeNalu shafts are tapered, which is hard to find. Trim off that split and consider one of the extended handles.
Title: Re: Is Kenalu still in business?
Post by: eastbound on May 15, 2022, 09:23:27 AM
ah I see -- kenalu is very much in business -- youre just throwing crap bc youre not happy with the disposition of your broken shaft situation.

xtuf shafts are 145$ -- complete paddle about 475$ and up

not sure where youre getting a complete paddle for 145$

ive used kenalu for some 15 years. ive tried other paddles and always happily returned to kenalu.

and ive had nothing but good experience dealing with lane vs your disingenuous post.

anyone wonder who the problem is here??



Title: Re: Is Kenalu still in business?
Post by: Tom on May 17, 2022, 07:28:23 AM
I ordered a new shaft. Monday and it was shipped Tuesday.  I have four kenalus and never broke one. My new shaft is the xtuf because my shoulder needs more flex. Anyone looking for a deal on a used 100% shaft?
Title: Re: Is Kenalu still in business?
Post by: eastbound on May 17, 2022, 10:36:28 AM
lane steered me to the xtuf from the get-go, when i told him of my bad shoulders---like i say, ive swapped and bot other paddles---nothing has ever come close to my mana/xtuf/ergoT combo

you will feel much better with the xtuf
Title: Re: Is Kenalu still in business?
Post by: PonoBill on May 17, 2022, 08:13:52 PM
Yup. I don't stick with the xTuf, but when my shoulders are giving me problems I switch for a few weeks, and then go back to the 100. The xTuf is like physical therapy and a massage in one package.
Title: Re: Is Kenalu still in business?
Post by: bigmak on May 18, 2022, 09:36:20 AM
ah I see -- kenalu is very much in business -- youre just throwing crap bc youre not happy with the disposition of your broken shaft situation.

xtuf shafts are 145$ -- complete paddle about 475$ and up

not sure where youre getting a complete paddle for 145$

ive used kenalu for some 15 years. ive tried other paddles and always happily returned to kenalu.

and ive had nothing but good experience dealing with lane vs your disingenuous post.

anyone wonder who the problem is here??

Why is my post disingenuous?  I never bad mouthed the company.  I simply asked if they were still in business b/c they never got back to me.  Responding to customer emails is generally good business in my industry, as is honoring your warranty posted on the company website.  Maybe that's not the case in your line of business.  And it wasn't like I sent an email saying, "Hey asshole, your paddle broke on me while on a surf trip to Costa Rica."  I simply asked if the "Forever Paddle" policy would be honored and sent a picture of the damage as they requested on the website. 

I got my Kenalu paddle for $275, brand new on sale.  A new 100 shaft costs $187, plus the $22-25 shipping, that's damn near what I paid for the paddle.  Sure, the X-tuf shaft is cheaper, but it's still $170 with shipping. 

For the record, I lost hope they'd honor their "Forever Paddle" policy, so I ordered a new X-stuf shaft on May 14.  They've taken my money but I have not received any type of update since the order confirmation email. 
Title: Re: Is Kenalu still in business?
Post by: SUS4Life on May 18, 2022, 12:02:20 PM
Have you check you junk mail? sometime my email provider accidentally put my important mail in the junk folder.
Title: Re: Is Kenalu still in business?
Post by: bigmak on May 18, 2022, 02:13:44 PM
Have you check you junk mail? sometime my email provider accidentally put my important mail in the junk folder.

Ya, nothing there.  Thanks for the suggestion tho.  I just had that happen last week with something else I'd ordered online, so I've been pretty diligent about checking my junk mail more often since. 
Title: Re: Is Kenalu still in business?
Post by: Supduff on May 18, 2022, 06:23:05 PM
Iíve had dealings with Dean at Kenalu recently with no issues. Responsive to enquires and prompt to dispatch orders. Hope you sort your issues, sounds like a communication breakdown.
Cheers.
Title: Re: Is Kenalu still in business?
Post by: Supduff on May 19, 2022, 03:46:51 PM
Iíve had dealings with Dean at Kenalu recently with no issues. Responsive to enquires and prompt to dispatch orders. Hope you sort your issues, sounds like a communication breakdown.
Cheers.

Whoops. Didnít twig that you were talking about the US. I was referring to the Australian distributor.
Cheers.
Title: Re: Is Kenalu still in business?
Post by: bigmak on June 03, 2022, 05:52:37 PM
I'm just guessing, but I suspect not.

Just to cap this thread off, I do believe that Bill was right.  After 2 weeks with no update on the shaft I ordered, and no response from them, I disputed the charge with Amex.  It can sometimes take weeks to resolve a disputed charge, but Amex refunded me just hours later, which I assume means Kenalu is no longer in business. 
Title: Re: Is Kenalu still in business?
Post by: Green Water Sports on June 04, 2022, 06:47:43 PM
Amex refunds you immediately because thatís what credit card companies do. Nothing to do with Ke Nalu. If it was a legit purchase and you were shipped items, you dispute charge, Amex would refund you, deduct from shop and then shop are left to fight back for the money of sale. Very hard to win these cases, even if everything was done correctly, shops get screwed.

Donít know about Ke Nalu, but no communication is not a good sign.
Title: Re: Is Kenalu still in business?
Post by: bigmak on June 05, 2022, 09:59:13 AM
Amex refunds you immediately because thatís what credit card companies do. Nothing to do with Ke Nalu. If it was a legit purchase and you were shipped items, you dispute charge, Amex would refund you, deduct from shop and then shop are left to fight back for the money of sale. Very hard to win these cases, even if everything was done correctly, shops get screwed.

Donít know about Ke Nalu, but no communication is not a good sign.

I was never shipped anything.  So still have a really nice handle and Ho'oloa blade that'll just be taking up space in my garage.  I'd rather have gotten the new shaft.  (I'm pretty sure it's the paddle I purchased from you a couple of years ago actually.)

I've had contested charges sometimes take several weeks to clear up.  I've never had one clear in less than 8 hours. 
Title: Re: Is Kenalu still in business?
Post by: Green Water Sports on June 05, 2022, 10:18:53 AM
Lane just confirmed to me he is likely closing down the business.
Title: Re: Is Kenalu still in business?
Post by: eastbound on June 05, 2022, 10:29:30 AM
very sorry to hear that, julian
and i hope lane is ok -- nice guy -- bums me out that a good product, dealt by nice folk, couldnt be viable
might be lane got in over head trying to be a foil factor

so Burchas, what's next paddle for me for surf only sup -- 63 yo -- shoulders not so great?

since youve prolly tried more paddles than anyone on here..............
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