Standup Zone Forum

General Category => Foil SUP => Topic started by: eastbound on January 08, 2020, 10:37:05 AM

Title: Starboard Done Me Right
Post by: eastbound on January 08, 2020, 10:37:05 AM
About 6 weeks ago, I wrote a nasty rag rant about my 2019 starby pro. It had problems in the underfoot area of the deck. I went to the zone in frustration, and assumed that i had no recourse with Starboard, based on having already attempted to repair the board, and that nearly a year had passed since my purchase.

Well, Starboard contacted me spontaneously and were upfront that a run of the 2019's had exhibited underfoot deck problems. Sent Starby a few pics of the board and its problems, and 3 weeks later the new 2020 blue carbon board arrives. A completely NO-BS approach. Many times ive had issues with guaranteed products, where attempting to get recourse just wastes more time with BS---and one is better off sucking the situation up and repairing oneself or just moving on.

Not so Starby--NO BS -- they took perfect care of me.

So, if anything I owe Starby an apology that I didnt give them a shot at doing me right before going rant raggy.

And I am thrilled with the new board---rsp'ed it last night----super light, came in at 17.2 lbs with stock thrusters (before RSP, which adds .6 lbs),  (think 8'10" x 29" x 130 l--17 lbs is LIGHT!) same shape, and in fact the deck seems much stronger when i give it a cursory thumb pressure check---where the 2019 feels a touch soft, even in unworn areas, this board is solid---they clearly attended to whatever had been wrong in the factory run my board was in.

and i beefed about cost?? No mas. Seems the cost at Starby is partly about service. They serviced me perfectly.

sun/mon ima get a big sesh with it--somewhere from NJ NY to NE---gon be big, just gotta find the right wind for the right break.





Title: Re: Starboard Done Me Right
Post by: PonoBill on January 08, 2020, 12:17:33 PM
"Spontaneously"???
Title: Re: Starboard Done Me Right
Post by: TallDude on January 08, 2020, 12:23:28 PM
Awesome to hear. Starboard stepped up to the plate and took care of you. Most companies would not, so I understand your pessimism.
Go get some surf. I had a great surf session Monday and a great all day ski session yesterday. Perfect groomers, sun, and no crowds.
Title: Re: Starboard Done Me Right
Post by: TallDude on January 08, 2020, 01:18:39 PM
"Spontaneously"???
Just hanging on the edge of Coincidentally ::)
Title: Re: Starboard Done Me Right
Post by: Caribsurf on January 08, 2020, 02:13:52 PM
Great news for you and well done Starboard.  Nice seeing a big brand help out their customer.

I wonder how many other boards like yours are out there with disgruntled owners?
Title: Re: Starboard Done Me Right
Post by: surfsupla on January 08, 2020, 03:35:42 PM
Congrats!!! Good to hear they are stoking the fires!
Title: Re: Starboard Done Me Right
Post by: eastbound on January 09, 2020, 07:12:22 AM
correction--weighed in at 17.2 lbs with inglesby xlarge quads and rsp jumbo

very light board

and yes "spontaneously" seems a stretch, but i had already resigned to repair etc---really didnt expect to hear

whatever the case, they own me now!
Title: Re: Starboard Done Me Right
Post by: Bean on January 09, 2020, 01:53:26 PM
That's a great result EB, had you contacted them anywhere outside your post here on the Zone?
Title: Re: Starboard Done Me Right
Post by: eastbound on January 10, 2020, 10:34:39 AM
nope--they dm'ed me here at the zone, i sent them lotsa pics and video, and voila!

and voila there's gon be a swell sun/mon----in fact Monmouth may be the sweet spot sun pm.
Title: Re: Starboard Done Me Right
Post by: Green Water Sports on January 10, 2020, 11:37:02 AM
I sent them the link to the original post. Whether they reached out because of me or just happened to see the post, Iím glad you got sorted.
Title: Re: Starboard Done Me Right
Post by: surfsupla on January 10, 2020, 11:46:14 AM
EB, do you need me to ship out that midnight bag I bought from you for the new starby??  :) :) :)

Glad its all sorted. Board should be tons of fun in that swell.

Title: Re: Starboard Done Me Right
Post by: Bean on January 10, 2020, 12:13:29 PM
Yes, Sunday is looking epic here (Monmouth) for sure.