Got to admit, don't care much for Air Canada. Much prefer Westjet and would pick them every time over Air Canada. Had a situation once where I had to fly to a funeral as a family member had passed away. I hadn't even thought of it, but another family member suggested that some of the airlines offer bereavement flights. I checked with Air Canada, and while they offered them, I had to provide a copy of the death certificate and I also know there were other requirements (sorry, can't remember what all was involved). I just wasn't going to ask the husband, who just lost his wife, for a copy of the death certificate so I could save a few dollars on the flight. Just couldn't do it. So I gave Westjet a call. Nothing to it. All I had to do was give the date of the service and there was something else. I think it was maybe the name of the person who passed away. Can't remember for sure what the second requirement was, but it wasn't much. Westjet was just so accommodating. When I returned home from the funeral I wrote a letter to Westjet and told them that we fly back to my wife's home town usually at least once per year. I had normally flown with Air Canada as they have direct flights whereas Westjet does not. In my letter I promised them that because of how accommodating they were in a difficult time, I would always fly with them when I had the opportunity to do so. And so far at least, I've been true to my word.