Props To Riviera

[supsurf-tw]

Took my broken "Bump" paddle to Riviera to get another one and expected to pay full pop for a new one and they wouldn't hear of it. Replaced it for a nominal cost. Great company for sure.

[stoneaxe]

Always nice to get customer service beyond what you expect.

[kjulks]

Very OT from your original post, but it's funny that there's a thread with this title. I want to give them props too.

Had the chance to meet Ryan Helm yesterday in Chicago. He came down and was paddling around after our race, and I wanted a few of my friends to see how they stacked up against a pro. They're on the fence about flying out for Battle of the Bay or PPG. I asked him if he'd be down for a little fun race, fully expecting to be ok if he was like, "Naahhh, I'm just here to paddle around." He was awesome. I think his exact words were, "Yeah man, it's always good to see where you stand. Flatwater is what it is, but sure man." He waited patiently while we got our gear back to the water, and he drag-raced us for a mile. (He smoked it, really high turnover. Pretty cool.) Dude was absolutely nice and helpful. We went for about a mile paddle after that, and he was giving us all kinds of tips on what to expect for PPG, race strategies, the works.

Props to Riviera for have an ambassador that takes the time to teach, grow the sport, and indulge us amateurs in our requests.